PRIVACY POLICY TRIARCH Wealth

TRIARCH Wealth (“we”, “our”, “us”) is committed to protecting your personal, financial, and technical information. This Privacy Policy explains how we collect, use, store, process, and safeguard your data when you access our website, dashboards, or investment advisory platform.

By using our website and services, you consent to the practices described in this policy.

1. Information We Collect

1.1 Personal Information

We may collect the following details when you:

  • Register on our platform

  • Log in to your account

  • Book consultations

  • Complete KYC processes

  • Submit investment requests

Information may include:
Name, email address, phone number, date of birth, PAN, address, residency status (including NRI status), and investment preferences.

1.2 Financial & Investment Data

To provide advisory and execution services, we may collect:

  • Income range and net worth

  • Risk profile and investment goals

  • Existing investment portfolio

  • Bank and demat account references (where required)

1.3 Platform & CRM Data

As part of our internal wealth management system, we collect:

  • Investment request details and history

  • Request status and timelines

  • Advisor/employee assignment data

  • Internal communication (messages between client, employee, and advisor)

  • User activity within dashboards

1.4 Technical & Device Information

When you use our platform, we may automatically collect:

  • IP address

  • Device type, browser, and operating system

  • Login timestamps and session activity

  • Pages visited and interaction data

  • Cookies and usage analytics

We may also log:

  • Login history

  • Device/browser used for login

  • Approximate login location (via IP)

2. How We Use Your Information

We use your data to:

  • Provide personalised investment recommendations

  • Enable investment request submission and tracking

  • Facilitate mutual fund, PMS, AIF, and fixed income investments

  • Assign advisors and manage internal workflows

  • Enable secure messaging between users and advisors

  • Complete KYC and regulatory requirements

  • Monitor platform activity and improve user experience

  • Send important alerts, updates, and notifications

  • Maintain platform security and prevent unauthorized access

  • Comply with SEBI, AMFI, RBI, FEMA, and other regulatory obligations

We do not sell your personal data to third parties.

3. Role-Based Access & Data Visibility

Our platform operates on a role-based access system:

  • Clients can access only their own data

  • Employees can access assigned client data

  • Advisors can access broader operational data

Strict controls are in place to prevent unauthorized access across roles.

4. Messaging & Communication Data

Our platform includes an internal messaging system:

  • Messages between users and advisors are stored securely

  • Conversations may be linked to specific investment requests

  • Read/unread activity may be tracked for notification purposes

This data is used only for service delivery and support.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Maintain secure login sessions

  • Enhance user experience

  • Analyse usage patterns

  • Improve dashboard performance

Disabling cookies may affect certain features of the platform.

6. Data Sharing & Regulatory Compliance

As part of financial services, we may share limited data with:

  • Asset Management Companies (AMCs)

  • PMS and AIF providers

  • Registrars and Transfer Agents (RTAs)

  • Custodians and execution partners

We may also disclose data:

  • To regulatory authorities (SEBI, AMFI, RBI, etc.)

  • When required by law or legal processes

All sharing is limited to operational, legal, and compliance purposes.

7. Data Security

We implement strong security practices including:

  • SSL encryption

  • Secure database architecture

  • Role-based data access

  • Session protection and auto logout

  • Login monitoring and rate limiting

  • Security headers and firewall protection (e.g., Cloudflare)

Despite our efforts, no system can guarantee absolute security.

8. Data Retention

We retain your data:

  • While your account is active

  • As required under financial regulations (SEBI, AML laws)

  • For audit, compliance, and dispute resolution

Even after deactivation, certain data may be retained as legally required.

9. Your Rights

You have the right to:

  • Access your personal data

  • Request corrections or updates

  • Update profile information

  • Withdraw consent for marketing communications

  • Request account deactivation (subject to regulatory obligations)

10. Third-Party Links

Our platform may include links to third-party services such as:

  • AMCs

  • PMS providers

  • Payment gateways

We are not responsible for their privacy practices.

11. NRI Data Handling

For Non-Resident Indian (NRI) users, we may collect:

  • Country of residence

  • NRE/NRO account details

  • FATCA/CRS declarations

This data is used strictly for compliance and transaction processing.

12. Corporate Client Data

For corporate services, we may collect:

  • Authorised signatory details

  • Company financial data

  • Employee participation data (for investment programs)

This data is handled with strict confidentiality.

13. Children’s Privacy

Our services are intended only for individuals aged 18 and above.
We do not knowingly collect data from minors.

14. Policy Updates

This Privacy Policy may be updated from time to time to reflect:

  • Regulatory changes

  • Platform feature updates

The latest version will always be available on our website.

15. Contact Us

For privacy-related queries or data requests, contact:

TRIARCH Wealth
Email: support@triarchwealth.com
Website: www.triarchwealth.com

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